Refund policy
Returns, Exchange & Cancellation Policy
At Kalakarians, each piece is thoughtfully made to order. To ensure the best experience, we kindly request customers to review the 📌size chart, color, and product details carefully before placing an order.
▪️RETURNS POLICY
Currently, ❌we do not offer returns.
However, we do provide exchanges in select cases, as outlined below.
Refund Policy For Prepaid Orders
For prepaid orders, if delivery cannot be completed due to reasons such as the customer being unavailable, not sharing the OTP, being unreachable, or any other customer-related issue, the order will be returned to us (RTO).
In such cases, the shipping charges (₹120) will be deducted from the order amount, and the remaining balance will be refunded to the original payment method .
▪️EXCHANGE POLICY
We offer a 7-day exchange window from the date of delivery, subject to approval.
Since our products are made-to-order to reduce waste and environmental impact, exchanges are accepted only in special circumstances.
How to Request an Exchange
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1. Contact Us
Please reach out within 7 days of delivery via:
📧 Email: support@kalakarians.in
📱 WhatsApp: +91 92097 00868.
Kindly share your Order ID and a brief explanation of the issue. Our team will review your request within 12–24 hours.
2. Pickup Process
Once approved, the customer will need to ship the product back to our hub address independently In some cases Or we will arrange a return pickup from your original delivery address.
• The replacement item will be dispatched after the returned product is picked up and cleared by QC.
• The courier partner will attempt pickup up to three times.
• If the pickup is unsuccessful, the customer will need to ship the product back to us independently.
• A reshipping fee of ₹120 will apply, as we do not operate our own courier service.
3. Quality Check✔️
All returned items undergo a quality inspection, which may take
Once approved, your exchange will be processed, and standard shipping timelines will apply to the replacement product
Items Not Eligible for Exchange
We are unable to accept exchanges for:
• Requests for a different product
• Items without original tags, packaging, or included accessories
• Used, washed, or altered products
• Damaged or tampered prints
• Creased garments or items with missing/damaged tags
• Products damaged due to improper handling or courier damage
Kalakarians reserves the right to decline any exchange request that does not meet the above conditions.
CANCELLATION POLICY
• Orders can be cancelled within 6 hours of placement.
• Cancellations after this window cannot be accommodated, as orders move quickly into processing.
Once order has been canceled, Order Amt will be refunded to the original payment method excluding Payment Gateway charge.
How to Cancel
To request a cancellation, please contact us as soon as possible:
📧 support@kalakarians.in
📱 WhatsApp: +91 92097 00868.
Important Note
Kalakarians reserves the right to approve or decline any request related to cancellation, exchange, or returns in accordance with this policy.
If you have any questions or need further clarification, feel free to reach out to us at support@kalakarians.in we’re always happy to help.
